Refund policy

All returns are subject to a quality control process by our warehouse.

To earn the right to make a return, all products must be received by our warehouse within 4-6 days after the original delivery (Only Online sales)  is made and meet the following criteria:

Only Online sales
• Products must be unworn, with all their tags still attached, and shipped back in their original packaging.

• Items must be free of marks and scents. We kindly suggest not to use perfume or deodorant when trying on the girdle.

• For health reasons, we ask you to use underwear when trying on our girdles. Remember, it is a piece of underwear. Any garment, if worn or dirty, will not be eligible for return and it will be shipped back to you.

•  Our warehouse must confirm the reception of the product beforehand so the return or exchange can be processed. This process will be carried once under Shapes Secrets discretion. 

• For All orders  shipping fees must be paid by the customer. And shipping is NOT refundable.

• All return and exchange processes take 4-to-6 days from the moment the product arrives at our warehouse. Unclaimed exchanges and orders will be reimbursed through an optional credit store.

• In case you receive a damaged or defective product, or mistakenly receive a different product, please contact us immediately.

• Unclaimed products delivered to our warehouse will be subject to a 10% re-stock fee. 

RETURNING A PRODUCT

Before returning a product, make sure the product complies with the aforementioned conditions. Remember to share with us at our e-mail: Beautebvca@gmail.com  your order number and images (private area, tags, whole product: back and front) of the purchased product you wish to return.

If everything is ok, you may proceed with the return process. 

physical store 
ALL SALES ARE FINAL!

That is why they are try them before purchasing and are informed that all purchases are final.